Monday, October 22, 2012

Why is my A4 print job coming out on 8.5 x 11? I have A4 paper loaded!

Problem: Every time I send a print job it comes out on 8.5 x 11" paper even when I tell it to use A4 or a specific tray to use.  This was happening to me specifically on a Xerox WorkCentre 7125 and MS Word 2010.

Resolution: Disable 'Scale content for A4 or 8.5 x 11" paper sizes' from the Advanced options in MS Word.

1. Open MS Word options
2. Under Advanced > Print, deselect 'Scale content for A4 or 8.5 x 11" paper sizes'

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